Clients Testimonials
The following testimonials are genuine comments made by our clients taken from completed client satisfaction questionnaires and used with their permission:
" We cant thank you enough for your help with buying our London home. The advice given was clear without any builders blurb and jargon. GREAT service from start to finish"
Austin Holland Park London W14
"Excellent service from the first enquiry through to the very informative and easy to understand report. The report and advice recieved from West Twelve Surveyors was nothing like any damp and timber survey we have had before"
Dennis Kent CLIFTON BRISTOL
" The report provided us with the exact information needed to purchase the house with confidence"
Julia Rogers Putney London SW15
Good afternoon
"Thank you for the report
Excellent service once again - timely, informative and proffesional"
The Taylors London W3
"Thank you so much for your kind assistance in getting this report to me so quickly - I very much appreciate it. Please thank Paul too for his very efficient and professional service"
Clare Wimbledon London SW19
"Many thanks for the very detailed report your wise words and advice"
James Butler Brentford Middlesex
"We found West Twelve Surveyors to be extremely helpful and responsive throughout the process of buying our new house and selling our old and highly recommend them to anyone considering utilising their services"
Sam Taylor Ealing London W5
"Thank you so much for your telephone call and helpful advice. How refreshing to talk to someone who is not trying to sell me something unnecessarily"
Jo Exeter
"The report gave us the confidence to proceed with the house purchase. Thank you for the excellent service that you provided, we can highly recommend West Twelve independent damp surveyors"
Warren Gemlick Shepherds Bush London W12
"The report contained exactly the level of information we required to negotiate with the current owners. We cannot thank you enough"
Andrew Best Highbury London N5
Hello Paul
" We would have no hesitation in recommending your services to others. The advice given to us compares with no other damp and timber survey that we have had in the past, even our solicitor remarked on the difference between your report and the reports recieved from the contractors."
Jane Vowles Teddington Middlesex
“Thank you for the comprehensive report. Based upon the report and some other issues we have decided not to proceed with the purchase. We soldier on in finding an Ealing property and would certainly favour West Twelve for any further surveys if needed”
David Taylor Ealing London W5
"West Twelve provided us with excellent advice and helped us resolve our differences with our building contractor. We now have a dry basement and friends again with our builder. Thank you Paul"
Simon Cox Brighton East Sussex
"Excellent value for money and nothing like any damp and timber survey I have had done before. A report that related to my property with no computer generated standard blurb. Thank you Paul"
Richard Clutterbuck Bath
"Many thanks for the report - it has provided exactly the level of information we required"
Ian Hudson Bristol
"West Twelve Surveyors came recommended to us and responded swiftly and professionally to our specific needs. Their professionalism and the quality of their report were exceptional and we thought that they represented excellent value for money. Paul Larter alleviated the concerns we had with our purchase in particular damp and woodworm. I would be more than happy to recommend them."
Tanya Georgiou Chiswick London
"Paul, thank you for dealing with the damp and timber survey so promptly. The advice given was of great assistance to us" We have decided not to progress with this purchase and continue our house hunting"
Rachel Poole Dorset
“Thank you for your helpful advice and for getting the report to us so quickly. Its been a real pleasure dealing with you and your staff and we will continue to do so on future projects”
Nigel Andrews Blackheath London SE8
“Paul Larter gave us just the help we needed when buying our house in Wandsworth He was very easy to deal with, responsive and efficient. Using West Twelve independent surveyors represented excellent value for money. We'd certainly ask for his help again if we were to look for another property."
Andrew and Charlotte Wandsworth London
"Just a brief line to thank you for the timber report. We found the content very useful and easy to understand. As you suspected the property had been previously treated and no further action was necessary"
Mark and Clair Harrow Middlesex
"We can’t speak highly enough of the personal, efficient and professional service we received through West Twelve Surveyors especially our contact Paul Larter. Re-locating from town to country whilst expecting twins was a challenge especially when our survey identified damp and dry rot but Paul was able to establish the true extent of the problem and pulled us through the inevitable wobbles in the house-buying process with his calm but clear advice. We would have no hesitation in recommending West Twelve as independent damp and timber surveyors"
Mark and Caroline Chiswick London W4
"Paul, thank you for all your help and valued assistance in dealing with the damp and rot problems in my mothers house"
David Baker Bristol
“I would like to thank West Twelve for the best service we have ever received during the house buying process. The service provided was excellent; nothing was too much trouble at any time, it was a tremendous support through a stressful time. The service was far in advance of anything else we’ve experienced in several house moves.”
Charlotte Battersea London SW11
"West Twelve offered a first class, thorough and extremely comprehensive service. We found Paul Impeccably courteous, quick, and able to explain and advise in a clear, concise and understandable manner. The report provided was easy to understand and gave us the ability to negotiate the asking price. I would thoroughly recommend them."
George Huxtable Poole Dorset
"West Twelve Surveyors provided us with an extremely high level of service that went above and beyond that of any other damp and timber survey we have previously experienced. In addition to a very thorough survey and report with Paul gave us invaluable advice on what needed to be done to the house and how to go about doing it”
Joseph Tunbridge Wells
" The service provided was excellent offering an alternative approach towards damp and timber treatments we will continue to use the services of West Twelve.
John Sisk Mayfair London
"Hi Paul Richard and I thank you for your help and guidance in dealing with the damp and woodworm problems, we revised our offer on the barn which has been accepted yeppee !!! Both soloicitors commented on the service you offer so I hope you get some business from them. Thank you so so much x
Claire and Richard Russell Hythe Kent
"Your professionalism and expertise resolved what was becoming a trying and complicated problem. Prompt communication with the builders and architect, excellent knowledge of dry rot and how it was affecting not only my property but other flats in the block"
James Welch Battersea
“Just a quick note to say thanks for all of the work you put in for us. Your recommendations were spot on and in our view the most realistic. You guys came up trumps for us and we are really pleased to have worked with you. Thanks for a very professional service. Best wishes for the future."
Justin Farrell Marylebone London
“My solicitor recommended West Twelve Surveyors when buying our property in Holland Park. At the time I was living in California. The service I received from Paul was excellent in every respect. I could not have wished for better guidance and advice and have no hesitation in thoroughly recommending the service he offers."
Charles Patterson Holland Park London W11
“Thank you so much for the report. I would like to say how impressed I am over your professionalism and efficiency regarding this matter. The report is just what I wanted and you have worded it perfectly”
Sheila Jemima Southampton
“Many thanks for your professionalism and I’ll certainly keep your details and let friends know of the excellent service you offer”
Elisabeth Curlet Hammersmith London W6
“As first time buyers we had a lot of fears when our homebuyer’s survey talked about damp and woodworm. The contractors we spoke to were more interested in when we were looking to have work done before even inspecting the property. We used West Twelve Surveyors who immediately put our fears to rest with their great knowledge of property. we would recommend anyone to speak to West Twelve and get an unbiased view."
Caroline Young Clifton Bristol
“We have been property developers in London for many years and had used numerous contractors to advise us on damp and timber issues. We employed West Twelve for a second opinion on our latest project in central London. We found their informed and straightforward advice to be invaluable. We now use West Twelve as part of our consultancy team on projects across London”
C. Fitzgerald Clerkenwell London
"We enjoyed our relationship with West Twelve Surveyors. They were extremely professional and friendly and avoided the usual jargon of damp proofing contractor Speak. We will certainly be using them again and can recommend them as independent damp and timber surveyors"
Sara Hunter-Smith Battersea London SW
"I recently engaged West Twelve Surveyors to advise on a proposed commercial property transaction. I was impressed with the speed and attention to detail that Paul brought to the whole acquisition process, paricularly with issues of damp and woodworm that were raised in our initial survey. Everything was dealt with professionally and seemlessly, including recommending suitable contractors. I will certainly be using West Twelve for my next property transaction, and have no hesitation in recommending them to my business associates."
Glenmore Property Investments Kensington London W8
"West Twelve Surveyors offered a first class, thorough and extremely comprehensive service. Impeccably courteous, quick, and able to explain and advise in a clear, concise and understandable manner, I would thoroughly recommend them as independent damp and timber surveyors"
Tom Howard Harrow Middlesex
"We had a very positive all round experience working with West Twelve Surveyors on the purchase of our property. The survey provided was of the highest quality, going into a great deal of detail without ever becoming unintelligible. As such, we found the Damp & Timber survey to be very informative and the manner in which it was communicated and explained to us only served to make our understanding all the greater. We found West Twelve to be both extremely helpful and responsive throughout the whole process and would highly recommend them to anyone considering utilising their services."
Seb Ben Islington London N1
"We were delighted by the service provided by West Twelve Surveyors. Since we live overseas we have limited time in the UK and limited experience of the UK real estate market. our decision on which house to buy was made so much easier by using proffesionals such as West Twelve."
Mark and Penny Fernando Chelsea London SW3
"West Twelve Surveyors came recommended to us and responded swiftly and professionally to our specific needs. Their professionalism and the quality of their report was exceptional and we thought that they represented excellent value for money. The survey alleviated the concerns we had with our purchase. I would be more than happy to recommend them."
James Morgan Wimbledon London SW19
"I found the overall experience very refreshing. I contacted West Twelve Surveyors on the back of a recommendation from a colleague; I had a number of 'bad' experiences in the past with damp proofing contractors and was loathed to just source a name out of yellow pages! And I am extremely glad that we didn't. I am very pleased with the service and the quality of the results"
Charles Reid Richmond Surrey
"Thank you for the report relating to the flood damage at our London premises. The content provided us with a better understanding of the situation and the long term affects to the building. Your knowledge and expertise provided us with confidence when dealing with our insurers"
James Gardener Southwark London SE1
"I can not over emphasise how valuable Mr Larters depth of knowledge, skills and professionalism have been. This has not only enable the purchase but has made the process for more pleasurable than it might otherwise have been. In short, he has provided a truly excellent service".
Graham Saunders Barnes London SW13
"We are grateful for the excellent service that you have provided, having followed your advice the walls of our basement are so much better and clearly drying. We are very happy to recommend you"
David & Mary Hughes Maida Vale London W9
Mr Larter
"Thank you for the report. I want to thank you and your staff for your time and the help you gave helping us"
Mr & Mrs Butler Uxbridge Middlesex
" Thoroughly professional and reliable. Would have no hesitation in recommending the services of West Twelve damp surveyors"
Caroline Wandsworth London SW 15
"Thank you for the advice and for introducing us to Simon of Anchor Property Care who we used to replace the rotten floor"
Charlie & Susan Croyde North Devon
"Excellent. Pauls understanding of the damp and the way he explained to us was very reassuring. Thank you West Twelve
Thomas Squire Bath
" A professional service which we will use again on other projects"
Gus Redcliffe Road London SW10
"Very useful and informative and a totaly different apporach taken when compared with the contractor we have used on previous projects"
George Simonds Brighton Sussex
Paul
"Thank you for the report and the time you took to explain to us what the problem was and how best to solve. We have been very impressed by you and the service your company has provided"
Edward & Zoe Wimbledon London SW19
Hi Paul
" Thank you for you help and guidance in solving the problems we had with our damp basement. The Delta Membrane system you recommended is such a simply idea but so effective. The guys from Dryside made a wonderful job"
Hana Bayswater London W2
"I recommend the services of West Twelve. I knew that the house had a damp problem and having had three damp proofers look at it I was none the wiser !! The Property Care Association suggested that I used an independent specialist for advice and recommended West Twelve. Paul made sense of the reports and helped in selecting the best contractor for the work needed"
David Clarke Exeter
"We had two contractors look at our damp basement in Fulham both recommended different things. One qouted £1500 the other £9000. Confused and not knowing what to do next we employed West Twelve Surveyors for independent advice. We found Paul Larter to be very helpful, he took time to explain the qoutes we had. We followed Pauls advice and employed a contractor that he recommended. Our basement is now dry"
Thank you West Twelve
Will Edwards Fulham London SW6
"Excellent service. No fuss, No drama, No Sales pitch, No rising damp. Thank you Paul"
James Welch Balham London
" Our solicitor recommended West Twelve Surveyors after our home buyers survey reported problems with damp and woodworm. We found the service to be very useful as we knew nothing about damp and woodworm. Thank you West Twelve"
Claire and Andy Bristol
"An excellent service and great value for money. No blurb, No sales pitch just honest easy to understand advice and guidance."
Sean Bayswater London W2
"I can recommend West Twelve Surveyors. The service we recieved was prompt an
proffesional. No sales talk just good honest advice in a report we understood"
Thank you W12
Julie Lifton Guildford Surrey
Paul
Many thanks for the damp and timber report. The advice and guidance you gave was of great assistance.
James Ellis Chiswick London W4
Mr Larter
We found West Twelve to be very proffesional and knowledgeable in solving our flooding basement.
Gareth in Fulham London SW6
West Twelve
We have no hesitation in recommending West Twelve as independent damp and timber surveyors. We found the service to be excellent.
Kate Parsons Ealing London W5
Paul
"The report makes pleasant reading and hopefuly its another step closer to completion ! I use many consultants in my line of business and its always good to recieve great service
Regards"
Chris Mumby Taunton
West Twelve
"The house we purchased had guarantees for damp proofing and woodworm treatments however the company that had issued the guarantees had ceased to trade. We asked two damp specialist contractors to comment, one insisted that the treatments had to be carried out again so that new gurantees could be issued, the other offered to issue new gurantees for the price of the original work, £1700. We found West Twelve Surveyors through the property care association website. West Twelve were able to establish that both treatments we working and that no further work was necessary. W12 also were able to tell us that the guarantees were covered by insurance and were valid after all"
Thank you Paul.
Charlie Wallis Chelsea London SW10
Dear Paul
"We found the services of West Twelve to be very proffesional and useful in solving our damp problems. We can highly recommend West Twelve as independent damp surveyors"
Kind Regards
Sally Brighton Sussex
Mr Larter
"A comprehensive and very informative report. Thank you"
Bruce Hughes Notting Hill London W11
Hi Paul
"Only to glad to recommend your services. We found West Twelve on the Property Care Associations website when looking for a contractor we didn't realise that we also had the option of using an independent surveyor. The service we received was excellent"
Luke Earls Court London SW5
Dear Paul
We used West Twelve Surveyors to advise us when our tenants complained of damp.The problem was condensation and after having the correct fans installed our tenants are happy with the outcome. Thank you Paul
Jo Hackney London E9
Paul
"Thank you for the help and guidance you gave us in sorting the damp problems we had with our daughters flat in Hampstead. The contractor you suggested have done a wonderful job. Thank you"
James Day Hamstead London NW3
Paul
A very professional service from start to finish. I can highly recommend West Twelve, following the inspection i recieved a no nonsence report which was clear and easy to understand. Thank you.
Gareth Taunton
A cautionary tale
"We are selling our house in South Molton Devon. Damp was identified in a valuation survey. Our prospective purchasers arranged for a local damp proofing company to inspect who said the problem was extensive and said that it would need £10,000 to chop off the plaster and damp proof. Horrified at this news we informed our solicitors that we had damp proofing treatments carried out 10 years ago. It followed that the company that treated the house 10 years ago is the same company that now wants to treat the same walls again. They even sent the same surveyor that inspected 10 years ago. It appears that a change of company names means that the guarantee we have is worthless. We decided to get a second opinion, our solicitor recommended that we use an independent surveyor. We found West Twelve on the property care website. After various tests on the walls and plaster it was proven the damp problem was not rising damp after all but a simple problem of ventilation and condensation as you would expect in a 200 year old house. To add insult to injury the work carried out 10 years ago has probably aided the problem we now have"
RCT, Hamilton Terrace, London NW8
Paul
Thank you for a very proffesional service. We welcome your no nonsense approach and for guiding us away from the work that the contractor said was necessary saving us nearly £3000. Anyone needing to have damp proofing work carried out should speak to Paul at West Twelve first he saved us a fortune.
Chris Marshall Bristol
West Twelve
I found the service to be very proffesional and reliable and would use again. We have recommended your services to friends.
Justin Taylor Ealing London
Mr Larter
As you suggested, we employed our builder to deal with the so called rising damp that was really no more than leaking guttering.the work to repair the guttering cost a little under a £1000 the damp proofers wanted to charge £4200 for thier "Specialist Soloution" what a con !! Thank you Paul for your help.
James Morley Taunton
West Twelve Specialist Surveyors:
Independent Damp/Timber Surveys
in the South West and South East
Throughout London/Home counties
Freephone:
0800 783 1712
Mobile:
07970 120012
Post:
Paul Larter CRDS CTIS
Homestead,
23 Shorelands Road,
Barnstaple,
EX31 3AA
E-Mail:
Specialist Independent Damp and Timber Surveys Troughout the South East, South, South West: Cornwall, Devon, Somerset, Gloucestershire, Wiltshire, Dorset, Hampshire, Sussex, Surrey, Berkshire, Buckinghamshire, Oxfordshire, Middlesex, Essex, Kent, Hertfordshire and M25 All London Regions including South London, West London, East London, North London, Call Free 0800 783 1712
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